FAQ

Policy version date: 2026-07-16

What payment options appear at checkout?

For orderly and responsible expectation setting during case review, transactions are presented in U.S. dollars (USD). For accessible and structured resolution for customer-facing decisions, checkout can support Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover, subject to the options displayed for the order.

How should I review product details?

For accountable and dependable communication throughout store administration, the assortment consists of Alani Nu drinks, snacks, bundles, fitness products, and everyday essentials currently shown in the catalog. For customer-centered and dependable handling when the rule is applied, review each current listing and manufacturer label for applicable ingredients, size, format, preparation, usage, and safety information.

When is customer service available?

For balanced and stable resolution for customer-facing decisions, contact alaninu at support@alaninupeak.shop or 512-775-9591 Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). For documented and reviewable expectation setting during case review, support can assist with orders, products, tracking, returns, payments, and privacy requests.

How are processing and transit calculated?

For practical and dependable expectation setting for the transaction involved, processing generally takes 1–2 business days, followed by 4–6 business days in standard transit. For orderly and predictable communication under this policy, a tracking number is provided after carrier acceptance.

When does refund processing occur?

For accessible and disciplined customer support within this operating standard, an approved refund is returned to the original payment method within 5–10 business days. For formal and customer-ready service during case review, the bank or card issuer may need additional time to display the credit.

Do you ship outside the U.S.?

For consistent and measured administration for each eligible request, alaninu ships only within the United States, and standard shipping is free on every U.S. order. For accountable and responsible interpretation within the stated policy scope, international addresses are not served.

Can I change my mind after delivery?

For accessible and customer-ready expectation setting for the transaction involved, the return window is 30 days from receipt and includes exchanges. For consistent and stable policy operation within this operating standard, the merchant pays return shipping for no-reason and quality-related requests. For practical and customer-ready implementation within the stated policy scope, customized goods, Final Sale or clearance items, gift cards, and opened intimate or hygiene-sensitive goods have limited voluntary-return eligibility, without reducing defect or error rights.

Merchant Information

Customers may use the verified store details below for notices and support.

Business name: alaninu
Trade name: alaninu
Email: support@alaninupeak.shop
Phone: 512-775-9591
Company address and standard return location: 233 Sundown Ln, Louisa, Kentucky, 41230, United States